RETURNS AND EXCHANGES
Our Guarantee
We guarantee all items for the useful life of the product. As our guarantee says, “We do not want you to have anything from Tiverton Trading Company that is not completely satisfactory.”
Returns
We will credit the credit card you used when you placed the order.
Please refer to your packing slip (or see below) for detailed instructions on what information to include with your return.
If you do not have your packing slip, please follow these steps:
1. Write a note explaining that you would like us to issue a refund or credit the card originally charged.
2. Let us know why you are returning the item (for example; wrong size, wrong item, didn't like the color, damaged in transit, etc.).
3. Please provide an email address, fax number or telephone number (specify day or evening) in case we have questions.
4. Ship your return to us via UPS. We're sorry, we cannot accept returns shipped via FedEx or USPS at this time.
Ship your return to:
Returns Department
Tiverton Trading Company
51 Fogland Road
Little Compton, RI 02837
Exchanges
We’re sorry, we cannot accept exchange requests at this time.
Receipts
We encourage you to include your receipt in order to help us process your return more quickly. However, we’ll accept your return without the original receipt. If you return an item without a receipt, please help speed processing time by telling us when you purchased the product.
Changing Shipping Information After You Place an Order
We’re sorry, shipping information cannot be changed once you submit your order. We process orders quickly, and once an order begins the fulfillment process we’re unable to modify it. We apologize for any inconvenience, and we hope that in the majority of cases our faster processing times work to your advantage. If you have questions about your order, please contact us.
Shipping to Multiple Addresses
We’re sorry, we do not ship to multiple addresses at this time.
Delivery Information
If you have general questions about the delivery of your order please contact us.
We ask that you always inspect your package for damage before signing for the delivery. If the package is damaged but the merchandise looks unaffected, note the damage on all delivery receipts before signing. If the package is damaged to an extent the merchandise may be damaged, please refuse delivery and call our Customer Service department at 1-401-816-0197.
COMPANY INFORMATION
Our address
Tiverton Trading Company
51 Fogland Road
Tiverton, RI 02878
Our mailing address
Tiverton Trading Company
P.O. Box 963
Little Compton, RI 02837
Our number
1-401-816-0197
Our fax number
1-401-816-0198
Our customer service email address
info@tivertontradingcompany.com
For more information about Tiverton Trading Company, please view our
“What is Blue Nankeen?” page.
SALES TAX
Tiverton Trading Company collects sales tax on purchases mailed to Rhode Island addresses. The individual purchaser is responsible for paying appropriate state and local sales tax on our non-taxed purchases.
CONTACT US
Do you have a question about one of our products or services? The links below will help you find the information you’re searching for – or put you in touch with one of our customer service representatives.
Quick answers to common questions (FAQ link)
INTERNATIONAL HELP
We’re sorry, we do not accept international orders at this time.
ORDERING BY FAX
We’re sorry, we do not accept fax orders at this time.
